Terms and Conditions

By making use of our website or purchasing our products, you are agreeing to abide by the terms and conditions set forth below:

1. You acknowledge that you will utilize this website solely for personal, commercial, or educational purposes, and pledge to maintain the confidentiality of all sensitive information, including but not limited to shipping location, billing address, and security policy. Additionally, you commit to refrain from sharing your account details with any third parties.
2. You comprehend that certain products promoted on this website may have adverse effects on your health and lead to undesirable side effects.
3. You verify that you are at least 18 years old (for customers in Europe) or 21 years old (for customers in the US).
4. You declare that you harbor no ill will towards anyone and are not seeking to cause harm to any person or entity through your use of this website, and that you are solely utilizing it for commercial purposes.
5. You consent to communicating with the website’s administrators in a respectful and culturally sensitive manner.
6. You certify that you are not a collaborator with law enforcement or affiliated with any law enforcement agency.

1. JURISDICTION

1. All personal data collected by mybodylab.net website will be handled in accordance with European law. The website will not disclose any client information, even if requested by foreign authorities.
2. You are accountable for ascertaining the legality of purchasing pharmaceutical drugs over the internet in your jurisdiction.

2. PRODUCT QUALITY

1. All products are subjected to rigorous testing before being acquired by us. The manufacturer guarantees quality and authenticity, and we take measures to ensure their protection.
2. Should you come across any quality problems, please inform the website administrator immediately by submitting a support ticket, providing a thorough account of the issue and, if necessary, including relevant images.
3. If you have an allergy to any of the ingredients in a product you purchased from us and have already used it, we recommend seeking advice from your physician, as these situations are beyond our expertise.

3. PLACING AN ORDER

Prior to submitting your order, please review the ordering guidelines carefully. Once you submit your order, it will remain inactive until payment is completed.

We will commence processing your order within 24 hours of receiving payment.

CANCELING AN ORDER

You may cancel and remove your order at any time, provided it has not been submitted to us. In case you have already made payment or we have already activated the order, please submit a support ticket through our contact page to request cancellation.

ORDERING THE WRONG PRODUCTS

If you accidentally order items that you do not require and fail to inform us before the shipment release date, we cannot reship the appropriate products to you. As orders do not reserve items in stock, if the time between placing and paying for the order exceeds one week, please submit a support ticket through our contact page to confirm the availability of the ordered products.

Placing an order locks in the price. If the order remains unpaid in the system and the current live price changes before payment, you will still be charged the original amount quoted in your order.

BULK DISCOUNTS

If you desire to purchase multiple products, but the total quantity of each item does not meet the bulk discount criteria, please place an order and reach out to us to negotiate a reduced price in line with our marketing policy.

YOUR ORDER STATUS

You can monitor the status, contents, and other particulars of your order at any time by accessing your order history in the “My Account” section of our website.

ORDER CODES AND TRACKING NUMBERS

Please do not mistake your order number for the mail tracking code linked to your transaction, as they serve distinct purposes.

4. SHIPPING

SHIPPING METHODS

Packages are shipped via regular airmail from Europe. The package will be flown to your country and then transported overland to your address. We only provide international shipping and do not offer domestic shipping.

EXPECTED DELIVERY TIME

Once payment has been received, orders are processed within 1-5 days and shipped. You will receive an email notifying you of the anticipated delivery date once your package has been shipped. This information will also be accessible in your order history, available in the “My Account” section of the website. The typical delivery time is 7 to 20 days. Please note that expected delivery dates are given by the mail service and may vary by 3-5 days. We have no control over shipping speed as the mail service is beyond our control, so shipping delays may occur.

BILLING AND MAILING ADDRESSES

Your billing and shipping addresses may differ. Your mailing address must be valid and accessible for a minimum of 40 days. If you wish to send an order to multiple addresses, you must create separate orders and provide the appropriate addresses. However, you will only be required to pay shipping costs once.

SHIPPING DELAYS

If a parcel is delayed for more than 15 days, please notify us. However, minor delays are considered normal due to the inconsistency of the mail service. Technical problems may also cause shipping delays, but please be confident that we will address these concerns. If an order is held up in our warehouse for more than 7 days, please submit a support ticket and request compensation. In such cases, we may provide you with credit on your account for future purchases.

RECEIVING YOUR PACKAGE

As items are kept in various warehouses worldwide, we may split orders into multiple shipments, resulting in different shipping dates for each package. You may receive separate packages for your order. After receiving each package, please log in to the website, access your order history, and enter the number of items received next to each product in that package. Then click “accept” to notify us that the package has been delivered.

5. OUR RESHIPPING POLICY

INDIVIDUAL ITEMS IN YOUR PACKAGE

Missing Items from Your Order: If you receive an incomplete order, please inform our customer service representative, who will assess the situation and provide you with compensation accordingly.

Incorrect Items in Your Package: In the event of incorrect product delivery, we will compensate you by reshipping the correct product.

Damaged Items in Your Package: If a product is damaged during shipment and is unusable, please report it by submitting a support ticket and include a photograph of the damaged product, labels, and packaging. Our support team will evaluate the situation and assist you with compensation.

MISSING PACKAGES

If a package goes missing due to an incorrect address provided by you, we will not reship it. If you have changed your address (i.e., moved to a different residence) before the scheduled delivery date, and the anticipated delivery date has passed by 30 days, you must arrange for someone to receive the shipment at your previous address. Otherwise, we will only refund 50% of the package’s value. If the package is missing 30 days after the scheduled delivery date, please report it as missing and provide us with the package and order ID, as well as a new address for reshipment.

LOST PACKAGES

If a package is more than 30 days overdue, it is considered lost. If you experience a delay, please notify us no later than the 15th day after the scheduled delivery date, as minor delays are considered normal due to inconsistencies in the mail service.

PACKAGES SEIZED IN TRANSIT

If your package is seized and you receive a confiscation letter, please scan or take a photo of it and submit a support ticket via our contact page. Once the letter has been evaluated, we will require a new address for reshipment to prevent further issues. If you refuse to provide a new address, we will still reship, but we cannot guarantee successful delivery, and we will not reship for free a second time.

OUT-OF-STOCK ITEMS

If the items to be reshipped are out of stock at the time of reshipment, you have two choices: wait for the stock to be replenished or accept an alternative brand or product at the same cost as the original items.

6. PRODUCT RETURNS

1. Since the sender address on the package sent to you is falsified, we will not receive it if the package is returned to the sender.
2. If you need to return products for any reason, please submit a support ticket and discuss the situation with our customer service representative. They will assist you with the return process and provide further instructions.